Recovery & Collections Officer

Job Description

Company: MultiSys Pvt. Ltd.
Location: Lazimpat, Kathmandu (with frequent field travel)
Level: Entry to Junior (0–2 years experience)
Reports to: Sales/Finance Manager

Job Summary
We are looking for a high-energy, resilient, and bold Recovery Officer to take full ownership of our outstanding accounts receivable. This is not a desk job; it requires a mix of persistent phone follow-ups and aggressive field visits to ensure our dues are collected. You will be responsible for tracking every payment once it hits the 30-day mark and ensuring no excuse goes unchallenged.

Key Responsibilities
• Persistent Follow-up: Perform daily outbound calls to overdue clients. If they don’t pick up, you find alternative ways to reach them.
• Field Visits: Conduct regular, assertive in-person visits to client offices/warehouses for payment collection. You must be comfortable “waiting it out” at a client’s office until a resolution is reached.
• Tracking & Reporting: Maintain a 100% accurate record of every interaction in the CRM. If a client makes a promise, you track it and hold them to it.
• Forecasting: Provide weekly and monthly recovery forecasts to management based on the status of your “hot” and “cold” accounts.
• Account Ownership: Transition accounts from Sales to Recovery at the 30-day mark and manage the relationship until the final NPR is collected.

Candidate Requirements Feature Requirement
. Personality Bold, fearless, and highly thick-skinned. Not easily intimidated by excuses.
. Experience Freshers with a “go-getter” attitude or individuals with 1 year of experience in collection/sales.
. Communication Assertive and firm. Ability to use strong, persuasive language to prioritize our payment.
. Mobility Must own a two-wheeler and a valid driving license for daily field visits across Kathmandu.
. Tech Skills Basic knowledge of mobile apps/CRM for daily reporting.