Stall Sales And Customer Service

Job Description

Job Description:
We are currently seeking a passionate and customer-focused individual to join our team as a Stall Sales and Customer Service Assistant. This role involves representing Masta Kala Crafts at various events, managing stall sales, and providing exceptional customer service to our visitors.

Key Responsibilities:

Stall Sales

• Set up and manage the Masta Kala Crafts stall at events, fairs, and exhibitions.
• Engage with visitors to showcase our range of authentic Nepali handicrafts.
• Educate customers about the cultural significance and craftsmanship behind each product.
• Assist customers in selecting the perfect handicrafts based on their preferences and interests.
• Process sales transactions accurately using cash registers or mobile payment systems.
• Maintain cleanliness and organization of the stall, including arranging products attractively.
• Monitor inventory levels and restock merchandise as needed to ensure availability.
• Collaborate with the team to meet or exceed sales targets and revenue goals.
  Customer Service:
• Provide warm, welcoming, and personalized customer service to all visitors at the stall.
• Act as a brand ambassador for Masta Kala Crafts, sharing knowledge about our artisans
  and their techniques.
• Address customer inquiries, concerns, and feedback in a professional and timely
  manner.
• Handle and resolve customer complaints or issues with empathy and efficiency.
• Build and maintain strong relationships with customers to encourage repeat business
  and referrals.
• Collect feedback from customers to identify opportunities for product improvement or
  expansion.
  Qualifications:
• High school diploma or equivalent; Bachelor’s degree preferred.
• Previous experience in sales, customer service, or retail is advantageous.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong attention to detail and organizational abilities.
• Flexibility to work weekends and evenings as required for events.

Salary: 18k+ Incentive, Working Hours: 10:AM – 6:30PM, Location: Chamati, Kathmandu